Welcome to our online store. To ensure a clear and transparent payment process, we have established the following payment guidelines. Please read the information below before completing your purchase.
1 Accepted Payment Methods
We currently accept the following payment methods:
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Visa payment cards
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MasterCard payment cards
All orders are settled in U.S. Dollars (USD).
2 Payment Security Protection
To ensure the security of your payments, we use secure encryption technology to protect the payment process. All payment information is protected during transmission through secure protocols to ensure the safety of your data.
We do not store your payment card information. Your payment details are used solely for completing the current transaction and are processed through secure payment channels.
3 Order Cost Details
The total order price generally consists of the following components:
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Product price
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Shipping cost
The product price displayed on the order page already includes all related fees, such as customs duties and Spanish Value Added Tax (21%). The price shown at checkout is the final amount you need to pay, and no additional charges will be applied.
4 Payment Exception Management
If any issues occur during the payment process, such as payment failure or an incomplete transaction, please follow the steps below:
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Confirm that the payment card information you entered is correct
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Ensure that your payment card is valid and supports online payments
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If the payment is still unsuccessful, please try again later
If your account has been charged but the order has not been generated, please contact our customer support team promptly. We will assist you in verifying and resolving the issue.
5 Liability Statement
During the payment process, please ensure that the order information and payment details you provide are accurate. If payment failure or order processing delays occur due to incorrect information, we will assist you in verification and resolution.
Please also keep your account information and payment card details secure to avoid unauthorized use.
6 Contact Us
Contact Address: 3430 TIDWELL RD
Customer Service Phone: +1 (229)258-6984
Customer Service Email: deliverydesk@Kestaro.com
Service Hours: Monday – Friday
9:00 AM – 6:00 PM (U.S. Time)