Welcome to our online store. To ensure a clear and transparent shopping experience, we have established the following Return and Exchange Policy. Please read the information below before submitting a return or exchange request.
1 Return and Exchange Conditions
You may apply for a return or exchange within 30 days after receiving the product. Reasons for return or exchange include, but are not limited to, the following situations:
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The product was damaged during transportation
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The product received does not match the order information
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The product has an obvious quality issue
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The product has manufacturing defects or functional problems
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The product packaging is severely damaged and affects normal use
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The model or specification received does not match the order
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The product has visible appearance defects
You may also apply for a return or exchange without reason.
2 Return and Exchange Process
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Contact us by email or telephone to request a return or exchange, and provide your order number, payment receipt, reason for return or exchange, and related photos or videos.
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Our customer support team will review your request within 1–3 business days. If the request is approved, we will notify you through your contact information and provide the return address so that you can send the product back.
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You will need to return the product to the designated return address and wait for us to receive the item.
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After we receive the product, we will inspect it immediately to confirm whether it matches the situation you reported. If the inspection is approved, we will promptly arrange a refund or a replacement shipment.
3 Refund Method
Refunds will be returned to the payment card (Visa or MasterCard) used when placing the order.
Depending on the processing efficiency of different banking institutions, refunds are expected to arrive within 3–7 business days. If the refund has not been received after the expected time, please contact us for assistance. For more information about refunds, please refer to our Refund Policy.
4 Replacement Product Shipping
After your exchange request is approved and the returned product has passed inspection, we will arrange the shipment of the replacement product as soon as possible. Once the shipment is arranged, you will receive an email containing your order number and shipping carrier information.
You can also check the order status on the “Order Tracking” page on our website. Simply enter your email address or phone number along with the corresponding order number to view the latest order status and shipping updates.
5 Cost Rules
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Return shipping costs caused by returns or exchanges without reason are borne by the buyer
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If the return is caused by product quality issues, the return shipping cost will be borne by us
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The shipping cost for sending a replacement product will be borne by us
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Except for the return shipping cost caused by returns without reason, you do not need to pay any additional return or exchange fees or handling charges
6 Liability Statement
To help ensure a smooth return and exchange process, please note the following:
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Please provide accurate order information when submitting a return or exchange request so that we can verify and process it promptly
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If any issue occurs during transportation, please keep the product packaging and related proof whenever possible so that we can assist in handling the situation
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If photos or videos are required to verify the issue, our customer support team will guide you through the process
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During the return and exchange process, we will do our best to assist you and provide the necessary support
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If you encounter any problems during the process, you may contact us at any time for assistance
7 Contact Us
Contact Address: 3430 TIDWELL RD
Customer Service Phone: +1 (229)258-6984
Customer Service Email: deliverydesk@Kestaro.com
Service Hours: Monday – Friday
9:00 AM – 6:00 PM (U.S. Time)