Scope of Application This Service Policy applies to all users who browse, register, place orders, make payments, or use any services on this website. By accessing or using this website, you agree to comply with this Service Policy and all other applicable terms and conditions of the website.
User Accounts When registering an account on this website, users must provide true, accurate, and complete information and update such information in a timely manner to ensure its validity. Users are responsible for safeguarding their account information and login credentials and are fully responsible for all activities conducted through their accounts. If you discover any unauthorized use of your account, please contact us immediately.
Product, Inventory, and Price Disclosure Rights We strive to ensure that all product information displayed on the website is accurate, authentic, and valid. Product inventory information is updated in real time according to sales conditions to provide users with the most current availability. All product prices include applicable taxes and fees, including but not limited to customs duties and value-added tax (VAT), and users are not required to pay additional tax charges during checkout.
Orders and Payments When placing an order on this website, the order page will display a complete order summary including product names, quantities, prices, and delivery information. After confirming the order, users may proceed to the payment process. The website supports several commonly used payment methods, and the transaction will be processed in the currency displayed on the checkout page. Completing payment indicates that you agree to the related transaction terms. For more details, please refer to Payment Terms.
Shipping Policy We provide delivery services to multiple regions and arrange shipments according to the destination area. Orders completed before the daily order cutoff time will be processed and shipped according to our fulfillment schedule. Shipping fees are calculated based on order value or delivery region and will be displayed during checkout. After shipment, delivery times may vary depending on the logistics carrier and destination. For more information regarding shipping regions, shipping fees, order cutoff times, and estimated delivery times, please refer to Shipping Policy.
Order Cancellation Policy Customers may request to cancel an order before it enters the processing stage. Once an order has entered the preparation or shipping stage or exceeds the cancellation deadline, cancellation may no longer be possible. If you wish to cancel an order, please contact our customer service team via email or phone and provide your order number and relevant information. Eligible cancellations will be processed after review, and refunds will be issued to the original payment method. For more details, please refer to Order Cancellation Policy.
Return & Exchange Policy Customers may request a return or exchange within the specified period after receiving the product. To initiate a request, please contact our customer service team and provide your order details along with the necessary supporting information. After approval, we will provide the return address and guide you through the return or exchange process. Fees will be handled according to the applicable return and exchange rules depending on the situation. For more information about the return period, process, and fee rules, please refer to Return & Exchange Policy.
Refund Policy If a refund request meets the applicable conditions, we will process the refund using the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your bank or payment institution. For more information about refund methods and estimated processing times, please refer to Refund Policy.
Disputes and Governing Law This Service Policy and all transactions conducted through this website shall be governed by and interpreted in accordance with the laws of American. We comply with all applicable laws and regulations, including the General Data Protection Regulation (GDPR). In the event of any dispute arising from the use of this website or related transactions, both parties should first attempt to resolve the matter through friendly negotiation. We reserve the right to update or modify this policy at any time and will notify users of any relevant changes through the website or other appropriate channels.
Privacy and Data Protection We highly value user privacy and data security. All personal information collected, stored, and used will be handled in accordance with applicable privacy protection laws and our website’s privacy policy. We implement reasonable technical and administrative measures to protect user data from unauthorized access, disclosure, or misuse.
Intellectual Property All content on this website, including but not limited to text, images, graphics, trademarks, logos, designs, page layouts, and software, is protected by intellectual property laws. Without prior authorization, no individual or organization may copy, distribute, modify, or otherwise use any content from this website.
Disclaimer To the maximum extent permitted by law, we strive to ensure the stability and security of our website services. However, we shall not be held liable for service interruptions or delays caused by force majeure, network failures, third-party service issues, or other circumstances beyond our reasonable control. We will make reasonable efforts to minimize the impact of such situations on users.
Modification of Service Terms We reserve the right to update, modify, or supplement this Service Policy at any time. Any modifications will become effective immediately upon being posted on the website. Continued use of the website after the policy is updated indicates your acceptance of the revised terms.
Contact Information Address:3430 TIDWELL RD Phone:+1 (229)258-6984 Email:deliverydesk@Kestaro.com Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (U.S. Time)
